As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, account maintenance, credit product applications, and providing financial health checks to assess needs.
Working with CommBank means positively impacting customers’ lives by helping them make informed financial decisions to achieve their goals.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solution provision
Experience in busy retail environment
Knowledge of in-branch and digital banking technology
Nice-to-have
Genuine interest in financial wellbeing
Ability to ask the right questions
Integrity and customer-centric approach
Ability to see the big picture for customers
Key Requirements
Proven customer service experience
Experience in financial services, retail, or hospitality
Availability to work part time 15 hours per week Thursday and Friday
Ability to work in a commercial retail environment