Software Technical Account Manager Ii (traveling)

Axon

Remote, US
Base: $93,286 - $150,283 usd; bonus/equity: includ...
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4+ years technical account management experience
80% travel to agency locations in us
Deploying and supporting saas solutions
** Axon is seeking a Software Technical Account Manager II to provide high-level technical support and manage complex deployments of their software solutions within law enforcement agencies. The role involves significant travel (80%) and requires expertise in SaaS solutions, customer relationship management, and technical problem-solving. **

Job Summary

  • This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies while acting as the primary point of contact for assigned agencies.
  • Candidates must be willing to travel 80% of the time to agency locations across the United States to provide onsite support and training.
  • The position offers a competitive salary range of $93,286 to $150,283 USD along with comprehensive benefits including medical, dental, vision, and paid parental leave.

Matching Summary

Match Score: 75

** Axon is seeking a Software Technical Account Manager II to provide high-level technical support and manage complex deployments of their software solutions within law enforcement agencies. The role involves significant travel (80%) and requires expertise in SaaS solutions, customer relationship management, and technical problem-solving. **

Salary

Base: $93,286 - $150,283 USD; Bonus/Equity: Included in total compensation package; Benefits: Medical, Dental, Vision, 401k match, Paid parental leave

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • 80% travel to agency locations in US
  • Deploying and supporting SaaS solutions
  • Root cause analysis using Splunk JIRA Salesforce
  • Advanced Windows OS networking cloud knowledge
  • CJIS background check clearance required

Nice-to-have

  • Experience with public safety law enforcement sectors
  • Familiarity with RMS CAD systems and CJIS standards
  • Relevant technical certifications like Microsoft Cisco ITIL
  • Ability to build custom dashboards with Power BI SQL
  • Strong cross-functional collaboration skills
  • Willingness to work outside normal business hours

Key Requirements

  • Bachelor's degree in business administration or computer science
  • 4+ years experience in technical account management
  • Must pass Criminal Justice Information Services background check
  • Experience with data analytics tools like Power BI and SQL Server

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter