Manager, Technical Support Engineering – Workday Platform
Creative Tokyo
Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics domain knowledge
Sql and python programming skills
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
The position requires deep technical expertise in Workday Analytics tools including Report Writer, Prism, and People Analytics alongside strong people leadership skills.
Candidates must balance customer outcomes with operational excellence while participating in a 24x7 on-call rotation and driving continuous improvement initiatives.
Matching Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Workday Prism Analytics expertise
People Analytics domain knowledge
SQL and Python programming skills
Distributed systems troubleshooting
24x7 on-call rotation management
Log analysis and root cause investigation
Nice-to-have
Inclusive collaborative culture leadership
Strategic roadmap influence capability
Post-mortem and resilience building
Sun-drenched optimism attitude
Customer success partnership skills
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years experience in technical support or analytics