Senior Customer Service Representative

352

Base: not specified; bonus/equity: annual + holida...
Fluent in french and english
Customer service conflict resolution
Intermediate computer skills
The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement, and cultivates strong customer relationships to drive satisfaction and loyalty

Job Summary

  • The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement, and cultivates strong customer relationships to drive satisfaction and loyalty.
  • The role involves supporting sales teams, handling escalated issues, and collaborating with other departments to improve customer service processes.
  • Solenis offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth in a dynamic, international team focused on innovation and sustainability.

Matching Summary

The Senior Customer Service Representative provides exemplary service, supports team members, contributes to continuous improvement, and cultivates strong customer relationships to drive satisfaction and loyalty.

Salary

Base: Not specified; Bonus/Equity: Annual and holiday bonuses; Benefits: Life insurance, private medical care, holiday allowance, extra vacation days

Skills & Requirements

Must-have

  • Fluent in French and English
  • Customer service conflict resolution
  • Intermediate computer skills
  • Experience with ERP systems
  • Order processing support

Nice-to-have

  • Mentorship and training abilities
  • Process improvement suggestions
  • Strong written and verbal communication
  • Collaboration with sales and support teams
  • Proactive customer needs anticipation

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent French and English language skills
  • Experience handling conflict situations

Work Rights

Not specified

Tailored Resume

Cover Letter