As a Customer Support Specialist, you will respond professionally to client calls and provide appropriate technical solutions while maintaining service quality levels
Job Summary
As a Customer Support Specialist, you will respond professionally to client calls and provide appropriate technical solutions while maintaining service quality levels.
Epicor offers comprehensive health and wellness benefits, internal mobility opportunities, and career development programs including free LinkedIn Learning licenses and mentoring.
Epicor fosters an inclusive global workplace that values diversity, innovation, and partnership, supporting employees with work-life balance policies and global mobility assistance.
Matching Summary
As a Customer Support Specialist, you will respond professionally to client calls and provide appropriate technical solutions while maintaining service quality levels.
Skills & Requirements
Must-have
Technical support via phone and email
Strong analytical and troubleshooting skills
Fluency in English written and spoken
Customer service experience
ERP knowledge advantageous
Nice-to-have
Service-oriented mindset
Willingness to learn new technologies
Ability to work independently under stress
Exposure to manufacturing or supply chain environments
Knowledge of manufacturing planning and control systems
Key Requirements
Degree in Finance, IT, or Manufacturing-related field