Harris Novum is seeking a Patient Services Representative in Cebu, Philippines, responsible for addressing patient queries, coordinating information, and ensuring compliance with medical regulations. The ideal candidate should have strong communication skills, a background in the medical field, and a team-oriented attitude
Job Summary
Patient Services Representatives are responsible for managing patient queries and concerns, ensuring their needs are met by coordinating information between patients, family, medical personnel, and administrators.
Key duties include answering incoming calls, assisting with billing inquiries, collecting outstanding balances, and ensuring HIPAA compliance.
The role offers a fully remote position with competitive benefits, including insurance and lifestyle rewards, and the opportunity to work with a passionate, global team.
Matching Summary
Match Score: 75
Harris Novum is seeking a Patient Services Representative in Cebu, Philippines, responsible for addressing patient queries, coordinating information, and ensuring compliance with medical regulations. The ideal candidate should have strong communication skills, a background in the medical field, and a team-oriented attitude.
Skills & Requirements
Must-have
Answering incoming calls
Assisting patient queries
Collecting outstanding balances
Respecting HIPAA guidelines
Proficient in email use
Nice-to-have
Team player
Highly motivated self-starter
Organized and able to set priorities
Key Requirements
College Graduate or at least 2 years in college
Strong written and verbal communication skills
Ability to work with confidential information
Able to perform simple mathematical calculations
Detail oriented
Ability to work effectively with minimal supervision
Must be flexible with schedule
At least 1 year call center experience related to Medical Accounts and Programs is a plus