Customer Service Specialist

Markem-Imaje

Shanghai, SH, CN
On-site
Export customer service operations
Customs clearance documents
Export licenses
Markem-Imaje is seeking a Customer Service Specialist for its Shanghai location, focusing on export operations for China and Singapore. The role involves managing orders, preparing customs documentation, and ensuring compliance with trade regulations, all while fostering a collaborative and ethical work culture

Job Summary

  • Manage and process orders for China and Singapore customers, preparing necessary customs clearance documents and obtaining export licenses.
  • Daily communication and management of forwarders/brokers to ensure efficiency and avoid trade compliance risks, including verification of billing statements and payments.
  • Coordinate customer claims, reverse flows, and insurance matters, while also handling customs handbook registration and reconciliation.

Matching Summary

Match Score: 85

Markem-Imaje is seeking a Customer Service Specialist for its Shanghai location, focusing on export operations for China and Singapore. The role involves managing orders, preparing customs documentation, and ensuring compliance with trade regulations, all while fostering a collaborative and ethical work culture.

Skills & Requirements

Must-have

  • Export customer service operations
  • Customs clearance documents
  • Export licenses
  • Forwarder/broker communication
  • SAP knowledge and experience
  • Microsoft Office proficiency

Nice-to-have

  • Positive attitude
  • Team work spirit
  • 'Can do' spirit
  • Good communication skills
  • Influencing skills
  • Analytical and simulation skills

Key Requirements

  • College degree or above in international trade or logistics
  • 3+ years of relevant logistics operation & distribution experience
  • Good reading, written and spoken English skill

Work Rights

Not specified

Tailored Resume

Cover Letter