Senior Manager Customer Experience

Fusion Connect

7+ years customer experience strategy
Cross-functional stakeholder management
Advanced analytics in excel
The Senior Manager of Customer Experience Programs leads strategic process transformation efforts across all business lines for the Customer Experience segment

Job Summary

  • The Senior Manager of Customer Experience Programs leads strategic process transformation efforts across all business lines for the Customer Experience segment.
  • This role requires influencing cross-functional stakeholders to develop actionable plans that address Voice of the Customer gaps and improve overall satisfaction.
  • Candidates must possess strong analytical skills to drive data collection, analysis, and improvement recommendations while establishing governance for customer experience operations.

Matching Summary

The Senior Manager of Customer Experience Programs leads strategic process transformation efforts across all business lines for the Customer Experience segment.

Skills & Requirements

Must-have

  • 7+ years customer experience strategy
  • Cross-functional stakeholder management
  • Advanced analytics in Excel
  • Six Sigma change initiatives
  • End-to-end project management

Nice-to-have

  • Strong storytelling presentation skills
  • Proactive self-starter attitude
  • Ability to work under pressure
  • Experience with external vendors
  • Flexible fast-paced environment adaptation

Key Requirements

  • Bachelor's Degree required
  • 7+ years executing CX strategies
  • Experience in B2B/B2C environments
  • Proven Six Sigma or consulting background

Work Rights

Not specified

Tailored Resume

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