Coordenador De Operações

Wyndham Hotels & Resorts

São Paulo, São Paulo, BR
On-site
Operational process oversight
Guest satisfaction monitoring
Team performance management
Respond to the operational processes of the hotel together with the general manager, establishing and regularizing routines articulated between all areas, aiming to provide excellent service for guest stays

Job Summary

  • Respond to the operational processes of the hotel together with the general manager, establishing and regularizing routines articulated between all areas, aiming to provide excellent service for guest stays.
  • Monitor and analyze the main operational performance indicators, ensuring the identification of deviations and the adoption of corrective measures in a timely manner, aiming for efficiency and quality of services.
  • Act as a reference in service culture, reinforcing daily the pillars and behaviors 'Count on Me' with the team.

Matching Summary

Respond to the operational processes of the hotel together with the general manager, establishing and regularizing routines articulated between all areas, aiming to provide excellent service for guest stays.

Skills & Requirements

Must-have

  • Operational process oversight
  • Guest satisfaction monitoring
  • Team performance management
  • Preventive maintenance planning
  • Service quality assurance
  • Cross-departmental integration

Nice-to-have

  • Count on Me culture
  • Collaborative work environment
  • Customer service excellence
  • Online reputation management

Key Requirements

  • 3-5 years minimum experience in hotel operations
  • 3-5 years experience with integrated operations
  • Solid knowledge of hotel operational processes
  • Proficiency in hotel management systems (PMS)
  • Experience with Opera, TOTVS, and Thex POS

Work Rights

Not specified

Tailored Resume

Cover Letter