Memorial Hermann is seeking a Patient Relations Representative II to serve as a liaison between patients, families, and hospital staff to address concerns and enhance patient experiences. The ideal candidate will have 3-5 years of healthcare experience with a strong focus on problem-solving and customer service
Job Summary
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
The position is responsible for acting as liaison between patients/families and the hospital, providing a channel for patients to seek solutions to concerns and unmet expectations.
The role promotes individual professional growth by supporting continuing education and serving as a mentor and resource to less experienced staff.
Matching Summary
Match Score: 85
Memorial Hermann is seeking a Patient Relations Representative II to serve as a liaison between patients, families, and hospital staff to address concerns and enhance patient experiences. The ideal candidate will have 3-5 years of healthcare experience with a strong focus on problem-solving and customer service.
Skills & Requirements
Must-have
patient liaison and communication
problem solving in healthcare
high customer contact
policy interpretation for patients
resolution of patient concerns
Nice-to-have
compassionate and personalized care
mentoring and precepting staff
professional growth and development
Key Requirements
High School Diploma or GED preferred
Three to five years healthcare experience
Experience involving problem solving and high customer contact