Full time, rotational shifts (including overnight shifts)
Rotational shift availability including overnight
Medical background or fresh graduate status
Ability to handle complex customer inquiries
Bupa Global is seeking customer-focused advisors for their expanding customer service team in Cairo, Egypt. The role involves managing customer queries through various communication channels, with an emphasis on delivering exceptional service and ensuring customer satisfaction
Job Summary
The role involves handling member inquiries across phone, email, web chat, and letter while ensuring swift resolutions.
Candidates must be able to authorize or reject treatment requests and manage billing inquiries with accuracy.
Bupa focuses on helping people live longer, healthier lives with a culture that champions diversity and fair treatment.
Matching Summary
Match Score: 85
Bupa Global is seeking customer-focused advisors for their expanding customer service team in Cairo, Egypt. The role involves managing customer queries through various communication channels, with an emphasis on delivering exceptional service and ensuring customer satisfaction.
Skills & Requirements
Must-have
Rotational shift availability including overnight
Medical background or fresh graduate status
Ability to handle complex customer inquiries
Phone email web chat and letter communication skills
Nice-to-have
Passion for delivering exceptional customer service