Global Customer Experience & Business Transformation Sr. Manager

AMGEN

Lisbon, Portugal
Not specified (assumed to be hybrid or flexible based on company culture).
7-10 years leadership experience
Sap s/4hana otc expertise
End-to-end order-to-cash strategy
AMGEN is seeking a Global Customer Experience & Business Transformation Sr. Manager in Lisbon, Portugal, to lead strategy development and execution across digital innovation, AI, and process optimization within their global Order-to-Cash ecosystem. The ideal candidate will have extensive leadership experience in supply chain and customer service, with a strong focus on delivering exceptional customer experiences through technology and data-driven insights

Job Summary

  • This role drives end-to-end strategy development across digital innovation, AI, and process optimization within the global Order-to-Cash ecosystem.
  • The position requires leading the SAP S/4Hana transition while ensuring consistent service delivery and operational excellence across diverse global regions.
  • Candidates will foster a culture of innovation and empowerment while modeling Amgen's values to deliver measurable business impact at scale.

Matching Summary

Match Score: 85

AMGEN is seeking a Global Customer Experience & Business Transformation Sr. Manager in Lisbon, Portugal, to lead strategy development and execution across digital innovation, AI, and process optimization within their global Order-to-Cash ecosystem. The ideal candidate will have extensive leadership experience in supply chain and customer service, with a strong focus on delivering exceptional customer experiences through technology and data-driven insights.

Skills & Requirements

Must-have

  • 7-10 years leadership experience
  • SAP S/4HANA OTC expertise
  • End-to-end Order-to-Cash strategy
  • Global cross-functional team leadership
  • Digital transformation execution

Nice-to-have

  • Salesforce platform knowledge
  • Data storytelling capabilities
  • AI and automation adoption
  • Cultural ambassador mindset
  • Agile decision-making approach

Key Requirements

  • 7-10 years of leadership experience in supply chain or digital systems
  • Deep expertise in SAP S/4HANA OTC processes
  • Proven track record of global team collaboration
  • Strong analytical and data-driven problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter