Dialler Analyst

acquire.ai

Dialler platform experience (livevox, genesys, nice)
Predictive dialling mode expertise
Real-time operational data analysis
This role requires owning dialler performance by monitoring live metrics like connect rates and agent utilization to drive immediate corrective actions

Job Summary

  • This role requires owning dialler performance by monitoring live metrics like connect rates and agent utilization to drive immediate corrective actions.
  • Candidates must possess deep knowledge of dialler logic and telephony systems to configure campaigns and balance productivity with compliance standards.
  • The position offers the opportunity to work within an award-winning global outsourcer supporting exciting missions in a collaborative team environment.

Matching Summary

This role requires owning dialler performance by monitoring live metrics like connect rates and agent utilization to drive immediate corrective actions.

Skills & Requirements

Must-have

  • Dialler platform experience (LiveVOX, Genesys, NICE)
  • Predictive dialling mode expertise
  • Real-time operational data analysis
  • Agent utilisation and pacing management
  • Australian afternoon/evening shift availability

Nice-to-have

  • Workforce Management scheduling experience
  • Critical thinking in fast-moving environments
  • Strong communication with Australian stakeholders
  • Proactive problem-solving skills
  • Flexible weekend work arrangements

Key Requirements

  • Experience with predictive dialling modes
  • Familiarity with dialler platforms like LiveVOX or Genesys
  • Availability for Australian afternoon/evening shifts
  • Background in contact center operations

Work Rights

Not specified

Tailored Resume

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