The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms
Job Summary
The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms.
Candidates will lead discovery workshops, design end-to-end solutions including voice and self-service components, and support complex mission-critical environments for government and enterprise customers.
DXC Technology offers a culture of inclusion, flexible leave options, and extensive resources for continual development through DXC University.
Matching Summary
The role provides technical leadership across pre-sales, design, and delivery of enterprise customer experience solutions with a primary focus on Genesys platforms.
Skills & Requirements
Must-have
10+ years Genesys solution experience
Enterprise contact centre design
Pre-sales technical leadership
Voice and routing architecture
Omnichannel integration expertise
Nice-to-have
Mentoring junior engineers
Cloud platform certifications
Government sector experience
IT service management frameworks
Continuous improvement strategy
Key Requirements
Tertiary qualification in IT or Engineering
10+ years in Genesys consulting or delivery
Experience with government or large enterprise clients