Customer Care Representative (home Warranty)

Oakbrook Center

Centennial, US
Base: $60,000-$68,000; bonus/equity: 10% annual bo...
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Diagnose and schedule warranty service requests
Understand warranty coverage
Maintain positive customer relationships
** The Customer Care Representative position at Brookfield Residential in Centennial, US, focuses on managing home warranty operations, ensuring customer satisfaction through effective service delivery. The role requires collaboration with construction and sales teams while responding to customer service requests related to home warranties. **

Job Summary

  • Oversee daily home warranty management and operations, ensuring customer satisfaction through timely and satisfactory service delivery.
  • Collaborate with construction and sales teams, maintain contact with customers, and coordinate corrective repairs performed by trade contractors.
  • The company offers a competitive salary range, annual bonus target, excellent medical benefits, 401(k) matching, and various wellness and career development programs.

Matching Summary

Match Score: 75

** The Customer Care Representative position at Brookfield Residential in Centennial, US, focuses on managing home warranty operations, ensuring customer satisfaction through effective service delivery. The role requires collaboration with construction and sales teams while responding to customer service requests related to home warranties. **

Salary

Base: $60,000-$68,000; Bonus/Equity: 10% Annual Bonus Target; Benefits: Excellent extended medical, dental and vision benefits beginning day 1, 401(k) matching

Skills & Requirements

Must-have

  • Diagnose and schedule warranty service requests
  • Understand warranty coverage
  • Maintain positive customer relationships
  • Coordinate corrective repairs with contractors
  • Familiarity with floor plans and home features
  • Pre-walk production homes for quality standards

Nice-to-have

  • Positive and cohesive team environment
  • High energy level and positive outlook
  • Responsive to training and education

Key Requirements

  • Minimum 2 years' experience in Customer Care preferred
  • Residential Construction experience preferred
  • Ability to manage multiple tasks
  • Must have vehicle for daily travel
  • Proficient in MS Office (Word, Excel)
  • Familiar with mobile device (iPad) preferred

Work Rights

Not specified

Tailored Resume

Cover Letter