This strategic leader is accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem across digital and in-store experiences
Job Summary
This strategic leader is accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem across digital and in-store experiences.
The role involves leading the transformation of ITIL functions into agile, data-driven service management capabilities while establishing standards for availability and scalability.
Candidates must have a proven track record of driving operational transformation at scale in global environments with over 10 years of experience.
Matching Summary
This strategic leader is accountable for ensuring the reliability, availability, and performance of the enterprise technology ecosystem across digital and in-store experiences.
Skills & Requirements
Must-have
ITIL-based service management functions
Site Reliability Engineering (SRE) practices
ServiceNow Platform governance strategy
Mission Control and incident command
Live Sight Insights adoption
Global team leadership experience
Nice-to-have
Championing reliability by design culture
Experience with chaos testing methodologies
Ability to translate technical concepts to business value
Mentoring emerging leaders in engineering
Cross-functional partnership with cybersecurity teams
Key Requirements
More than 10 years of strategic leadership experience
Deep expertise in ITIL frameworks and SRE principles
Proven success in ServiceNow platform administration and architecture
Demonstrated ability to lead large, diverse global teams