Principal Coordinator, Support Operations

Capital One

Plano, TX, US
Base: $62,900 - $71,800 annual; bonus/equity: not ...
Fully remote
Remote help desk support experience
Windows and mac os troubleshooting
Service now ticketing tool usage
Capital One is seeking a Principal Coordinator for Support Operations who will provide technical support for a diverse range of devices and issues in a remote work environment. The ideal candidate should have experience in help desk support, particularly with Windows and Mac systems, and possess strong communication skills

Job Summary

  • The role focuses on providing technical support to a large geographically dispersed organization via remote access tools.
  • Candidates will utilize Service Now to track tickets and interact with end users through soft phone or chat modules.
  • Capital One offers a comprehensive set of health, financial, and other benefits supporting total well-being.

Matching Summary

Match Score: 75

Capital One is seeking a Principal Coordinator for Support Operations who will provide technical support for a diverse range of devices and issues in a remote work environment. The ideal candidate should have experience in help desk support, particularly with Windows and Mac systems, and possess strong communication skills.

Salary

Base: $62,900 - $71,800 annual; Bonus/Equity: Not specified; Benefits: Comprehensive health, financial, and inclusive benefits

Skills & Requirements

Must-have

  • Remote help desk support experience
  • Windows and Mac OS troubleshooting
  • Service Now ticketing tool usage

Nice-to-have

  • Excellent written and verbal communication
  • Training new agents onboarding
  • First call resolution focus

Key Requirements

  • High School Diploma or GED required
  • At least 1 year of remote help desk support experience
  • No visa sponsorship available for this position

Work Rights

Not specified

Tailored Resume

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