As the Payroll SME, you will serve as a specialist in payroll operations, supporting the Payroll Lead in ensuring the accuracy, efficiency, and compliance of payroll processing
Job Summary
As the Payroll SME, you will serve as a specialist in payroll operations, supporting the Payroll Lead in ensuring the accuracy, efficiency, and compliance of payroll processing.
You will handle critical ticket assignments, oversee the resolution of escalated payroll issues, and ensure adherence to established processes.
You will collaborate closely with cross-functional teams, manage process trackers, and support the Payroll Lead in meeting service-level agreements (SLAs) and maintaining operational standards.
Matching Summary
As the Payroll SME, you will serve as a specialist in payroll operations, supporting the Payroll Lead in ensuring the accuracy, efficiency, and compliance of payroll processing.
Skills & Requirements
Must-have
Payroll processing cycle ownership
Ticket assignment and processing
Escalation management and follow-up
Process training and knowledge sharing
Audit and compliance
Documentation and tracker maintenance
Continuous improvement and optimization
SLA compliance validation
Cross-functional collaboration
Nice-to-have
Customer satisfaction focus
Adherence to Kraft Heinz Management System
Key Requirements
Bachelor’s degree in Human Resources, Finance, Accounting, or related field
HR certification is mandatory
Payroll certification (e.g., Certified Payroll Professional) is mandatory
Experience in payroll operations
Familiarity with payroll software and HRIS platforms