Analyst Senior, Product Technical Support

Worldpay (FIS)

Multiple Locations
Hybrid
Advanced technical support
Complex customer inquiries
Troubleshooting product issues
Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues

Job Summary

  • Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues.
  • Provides insights into product enhancements based on comprehensive customer interactions.
  • At FIS, we offer you a voice in the future of fintech, always-on learning and development, and a collaborative work environment.

Matching Summary

Leads the team in providing advanced technical support to customers, handling complex inquiries, and troubleshooting advanced product-related issues.

Skills & Requirements

Must-have

  • advanced technical support
  • complex customer inquiries
  • troubleshooting product issues
  • debit card related issues
  • Microsoft applications proficiency

Nice-to-have

  • champion diversity
  • innovative solutions
  • collaborative work environment
  • give back to community

Key Requirements

  • Prior back-office banking experience preferred
  • Strong analytical skills
  • Organizational skills
  • Time management skills
  • Ability to work independently
  • Excellent communicator
  • Strong problem solver

Work Rights

Not specified

Tailored Resume

Cover Letter