Base: $95,200 - $142,800 usd (atlanta); + us locat...
Fully remote
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven journeys
Job Summary
The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven journeys.
You will serve as a capability owner ensuring digital touchpoints directly support retention goals while facilitating the Digital CS Council for field alignment.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including bonus and stock grants.
Matching Summary
The role involves shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven journeys.
Salary
Base: $95,200 - $142,800 USD (Atlanta); Additional US locations up to $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
Digital customer engagement design
Roadmap and delivery planning
Nice-to-have
Experience with Gainsight or Planhat
AI-powered productivity improvements
Design thinking methodology
Enterprise software industry background
PMP, Agile, or SAFe certification
Key Requirements
5+ years of experience in program management
Experience translating business needs into roadmaps