Team Leader, Operations Iii - Unilingual

Concentrix

Curitiba, Brazil
Fixed salary + pbo (attractive); benefits: meal vo...
Fully onsite
Daily supervision of service agents
Performance metrics analysis
Team meeting facilitation
Concentrix is seeking a Unilingual Team Leader, Operations III in Curitiba, Brazil, responsible for supervising service agents, ensuring performance metrics are met, and promoting company values. The role is fully onsite and offers opportunities for career development and various employee benefits

Job Summary

  • The role involves daily supervision of service agents to ensure performance targets are met.
  • Candidates will analyze indicator reports and develop actions to improve key performance metrics.
  • The position offers a comprehensive benefits package including medical, dental, life insurance, and childcare assistance.

Matching Summary

Match Score: 85

Concentrix is seeking a Unilingual Team Leader, Operations III in Curitiba, Brazil, responsible for supervising service agents, ensuring performance metrics are met, and promoting company values. The role is fully onsite and offers opportunities for career development and various employee benefits.

Salary

Fixed salary + PBO (attractive); Benefits: Meal voucher, transport voucher, life insurance, medical/dental assistance, childcare aid; Not specified

Skills & Requirements

Must-have

  • Daily supervision of service agents
  • Performance metrics analysis
  • Team meeting facilitation
  • Curitiba Brazil location requirement

Nice-to-have

  • Strong leadership behaviors
  • Commitment to company values
  • Continuous improvement mindset

Key Requirements

  • Unilingual capability required
  • Presential work in Curitiba
  • Availability for Monday to Saturday shifts

Work Rights

Not specified

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