Workforce Services Senior Analyst

Accenture Australia

Workforce management (wfm)
Scheduling, forecasting, real-time monitoring
Capacity planning
Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning

Job Summary

  • Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.
  • Leverage AWS cloud solutions for forecasting, anomaly detection, and automation of WFM processes.
  • Provide actionable insights to Ops Managers/Leads to drive data-informed decisions.

Matching Summary

Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.

Skills & Requirements

Must-have

  • Workforce Management (WFM)
  • scheduling, forecasting, real-time monitoring
  • capacity planning
  • AWS cloud solutions
  • data accuracy and consistency
  • actionable insights

Nice-to-have

  • Ability to manage multiple stakeholders
  • Adaptable and flexible
  • Ability to work well in a team
  • Business Acumen
  • Presentation Skills

Key Requirements

  • 5 to 8 years of experience
  • Core WFM experience of 6+ years
  • Any Graduation
  • Proficiency in Advance Excel and SQL
  • Experience with Excel-based scheduling models

Work Rights

Not specified

Tailored Resume

Cover Letter