Senior Case Manager Customer Care - 12 Month Secondment
Bankwest
Perth, Western Australia, Australia
On-site
Advanced investigation skills
Problem-solving skills
Negotiation skills
Our Customer Care team is dedicated to delivering amazing customer experiences, handling a range of customer complaints from simple to extremely complex
Job Summary
Our Customer Care team is dedicated to delivering amazing customer experiences, handling a range of customer complaints from simple to extremely complex.
A Senior Case Manager handles dispute resolution, enhances the Bank's image, and identifies system issues or trends.
Once fully trained and meeting requirements, team members can work from home up to 50% of the time.
Matching Summary
Our Customer Care team is dedicated to delivering amazing customer experiences, handling a range of customer complaints from simple to extremely complex.
Skills & Requirements
Must-have
Advanced investigation skills
Problem-solving skills
Negotiation skills
Complaint handling skills
Diplomacy and influencing skills
Supporting vulnerable customers
Nice-to-have
Emotional intelligence
Adaptability to change
Openness to new challenges
Comfortable with difficult conversations
Key Requirements
Sound problem solving skills
Ability to build rapport
Excellent written and verbal communication skills
Demonstrated passion for supporting vulnerable customers