Sr Member Services Officer

State Employees' Credit Union

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Resolve member complaints independently
Review and approve loan applications
Process consumer lending transactions
** The State Employees' Credit Union is seeking a Senior Member Services Officer who embodies the credit union philosophy of "People Helping People." The ideal candidate will have extensive knowledge of branch operations, strong problem-solving skills, and experience in mentoring and training staff. **

Job Summary

  • The Senior Member Services Officer is expected to assist with resolving member issues and complaints across all delivery channels while acting as a mentor to less experienced staff.
  • Employees must review and approve loans within specific lending limits and ensure all member information remains confidential in compliance with credit union policies.
  • The role requires proficiency in processing various financial transactions including foreign wires, tax-advantaged accounts, and notary public services.

Matching Summary

Match Score: 75

** The State Employees' Credit Union is seeking a Senior Member Services Officer who embodies the credit union philosophy of "People Helping People." The ideal candidate will have extensive knowledge of branch operations, strong problem-solving skills, and experience in mentoring and training staff. **

Skills & Requirements

Must-have

  • Resolve member complaints independently
  • Review and approve loan applications
  • Process consumer lending transactions
  • Train and mentor less experienced staff
  • Ensure regulatory compliance adherence

Nice-to-have

  • Demonstrated ability to work independently
  • Excellent critical thinking skills
  • Positive attitude toward members
  • Strong time management abilities
  • Community event organization experience

Key Requirements

  • High school diploma or GED equivalent
  • Minimum 4 years directly related experience preferred
  • Complete Consumer Lending Program courses within 6 months
  • Complete Core Module Program within 12 months
  • Bachelor's degree or CCU certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter