Uniphore is a leading B2B AI-native company delivering multimodal AI architectures that transform customer experiences across industries
Job Summary
Uniphore is a leading B2B AI-native company delivering multimodal AI architectures that transform customer experiences across industries.
The Director of AI Customer Success will serve as a strategic advisor to enterprise clients, driving adoption, satisfaction, and long-term value through AI solutions.
This role offers competitive base pay, annual incentives, pre-IPO stock options, comprehensive benefits, and generous paid time off.
Matching Summary
Uniphore is a leading B2B AI-native company delivering multimodal AI architectures that transform customer experiences across industries.
Salary
Base: $186,900 - $257,000; Bonus/Equity: Annual incentive opportunity, pre-IPO stock options; Benefits: Medical, dental, vision, 401(k) with match, paid time off and holidays
Skills & Requirements
Must-have
AI customer success leadership
Enterprise client engagement
SaaS telemetry and adoption
Executive-level relationship management
AI strategy and implementation
Customer success metrics tracking
Cloud platform experience
Nice-to-have
Bilingual Spanish skills
Thought leadership on AI use cases
Cross-functional stakeholder influence
Change management expertise
Digital transformation strategies
Empathetic client-centric approach
Key Requirements
10+ years consulting or customer success experience
5+ years AI product advisory or delivery
5+ years C-suite engagement experience
Experience in healthcare, financial services, manufacturing, or retail