Customer Journey Expert Paying

ING

Amsterdam, Netherlands
Salary tailored to qualities; 13th month salary; 8...
Hybrid
Knowledge of payment market products
Experience with adobe analytics and cognos
Proven commercial experience in product implementation
ING is seeking a Customer Journey Expert to oversee payment-related products and processes, focusing on enhancing customer experiences in their Payments department. The role requires a blend of analytical skills, commercial mindset, and a proactive approach to product management in a hybrid work environment

Job Summary

  • The role involves taking end-to-end ownership for payment-related products and processes within the ING Payments department.
  • Candidates must have proven experience with data analysis tools like Adobe Analytics and Cognos to improve customer experiences.
  • Benefits include a 36-hour workweek, 24+ individual holiday days, and an 8% holiday payment.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert to oversee payment-related products and processes, focusing on enhancing customer experiences in their Payments department. The role requires a blend of analytical skills, commercial mindset, and a proactive approach to product management in a hybrid work environment.

Salary

Salary tailored to qualities; 13th month salary; 8% Holiday payment; Individual Savings Contribution 3.5%

Skills & Requirements

Must-have

  • Knowledge of payment market products
  • Experience with Adobe Analytics and Cognos
  • Proven commercial experience in product implementation
  • Ability to create roadmap and backlog structure
  • Strong analytical thinking and problem-solving skills

Nice-to-have

  • Entrepreneurial mindset to drive impact
  • International experience working across countries
  • Willingness to challenge status quo and debate alternatives
  • Deep dive capability into content creation
  • Collaborative skills with diverse stakeholders

Key Requirements

  • Bachelor's or Master's degree required
  • Fluent in English verbally and written
  • Experience implementing innovations or propositions

Work Rights

Not specified

Tailored Resume

Cover Letter