B2c Customer Experience Associate

Simms Fishing Store Inc

Rantoul, IL, United States
Hourly rate: $17.00 - $20.00; benefits: medical + ...
On-site
Excellent consumer-relations skills
Strong telephone and communication skills
Proficient in microsoft office products
Simms Fishing Store Inc is seeking a B2C Customer Experience Associate to provide exceptional support to consumers regarding products, shipments, and inquiries. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service

Job Summary

  • The Customer Service Associate provides prompt and courteous support to our consumers by answering requests concerning products, shipments and deliveries.
  • This position is in an extremely Consumer-focused area and requires a positive individual who can give our Consumers confidence in our products, people, and processes.
  • We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Matching Summary

Match Score: 85

Simms Fishing Store Inc is seeking a B2C Customer Experience Associate to provide exceptional support to consumers regarding products, shipments, and inquiries. The ideal candidate will possess strong communication and problem-solving skills, with a background in customer service.

Salary

Hourly Rate: $17.00 - $20.00; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • Excellent consumer-relations skills
  • Strong telephone and communication skills
  • Proficient in Microsoft Office products
  • Ability to multi-task
  • Attention to detail and accuracy

Nice-to-have

  • Positive attitude
  • Product knowledge
  • SAP experience desirable
  • Basic knowledge of sporting goods

Key Requirements

  • High school degree or equivalent
  • 1-5 years consumer service experience
  • Computer aptitude test administered
  • Problem-solving test administered

Work Rights

Not specified

Tailored Resume

Cover Letter