Hospitality Operations Manager, Residential Rounds

Yale University

New Haven, Connecticut, US
Base: $68,000.00 - $120,500.00; bonus/equity: not ...
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Supervise 25-30 unionized staff members
Maintain highest food quality and sanitation standards
Plan and execute large-scale catering events
** Yale University is seeking a Hospitality Operations Manager for its residential dining operation, responsible for overseeing front-of-the-house operations and managing a team to ensure exceptional service. The ideal candidate should have strong leadership skills, food service management experience, and the capability to maintain high standards of food quality and customer service. **

Job Summary

  • This role serves as the Ambassador for Yale Hospitality, supporting residential dining operations and ensuring exceptional service for students, faculty, and staff.
  • The manager is responsible for supervising a diverse team of 25 to 30 unionized staff and chefs while maintaining strict food handling and sanitation standards.
  • Candidates must possess ServSafe certification and a valid driver's license to effectively plan, organize, and manage residential student meals and conference services.

Matching Summary

Match Score: 75

** Yale University is seeking a Hospitality Operations Manager for its residential dining operation, responsible for overseeing front-of-the-house operations and managing a team to ensure exceptional service. The ideal candidate should have strong leadership skills, food service management experience, and the capability to maintain high standards of food quality and customer service. **

Salary

Base: $68,000.00 - $120,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Supervise 25-30 unionized staff members
  • Maintain highest food quality and sanitation standards
  • Plan and execute large-scale catering events
  • Conduct regular service inspections and evaluations
  • Manage revenue and expenses for cost centers

Nice-to-have

  • Exceptional communication with university constituents
  • Developing strong working relationships with faculty
  • Creating guest-centric dialogue through surveys
  • Proactive employee relations and grievance resolution

Key Requirements

  • Bachelor's degree in Hotel/Restaurant Management or related field
  • 4 years of previous Service Management experience
  • ServSafe Certified
  • Valid Driver's License
  • Ability to manage bargaining unit employees

Work Rights

Not specified

Tailored Resume

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