Customer Experience Excellence Lead And Executive Assistant

Catalent

Kansas City, Missouri, United States
Not specified; benefits: medical, dental, vision, ...
100% onsite
Advanced administrative and executive support
Client visit coordination and scheduling
Power bi dashboard maintenance and reporting
Catalent is seeking a Customer Experience Excellence Lead and Executive Assistant for its Kansas City facility, focusing on providing high-level administrative support while enhancing client engagement and operational efficiency. The role requires strong organizational and communication skills, along with experience in data analytics and process improvement

Job Summary

  • The role involves leading the full client-visit experience and providing high-level administrative support to site leadership at Catalent's Kansas City facility.
  • Candidates will drive continuous improvement initiatives by identifying workflow gaps and partnering with cross-functional teams to implement process enhancements.
  • Catalent offers day-one benefits including medical, dental, vision, a 401(k) match, tuition reimbursement, and an inclusive culture focused on saving lives.

Matching Summary

Match Score: 85

Catalent is seeking a Customer Experience Excellence Lead and Executive Assistant for its Kansas City facility, focusing on providing high-level administrative support while enhancing client engagement and operational efficiency. The role requires strong organizational and communication skills, along with experience in data analytics and process improvement.

Salary

Not specified; Benefits: Medical, dental, vision, 401(k) match, tuition reimbursement, wellness perks, 152 hours PTO plus 8 holidays

Skills & Requirements

Must-have

  • Advanced administrative and executive support
  • Client visit coordination and scheduling
  • Power BI dashboard maintenance and reporting
  • Continuous improvement and Kaizen event support
  • SharePoint and document control system management

Nice-to-have

  • Strong communication and organizational skills
  • Experience working with cross-functional teams
  • Ability to manage multiple priorities dynamically
  • Personal initiative in a fast-paced environment

Key Requirements

  • Associate's degree required, bachelor's preferred
  • Minimum 3 years of administrative or executive support experience

Work Rights

Not specified

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