Business Intelligence Lead - Conversational Channels

CarePlus Health Plans Inc

Remote, US
Base: $117,600 - $161,700 py; bonus/equity: eligib...
Fully remote
Conversational channel trends
Modern ivr platforms
Digital intelligent virtual assistants
Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us

Job Summary

  • Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.
  • As an individual contributor, you will own the measurement strategy for key platforms, design reporting and data products to support insight generation, and be the analytics subject matter expertise on conversational channel trends and outcomes.
  • Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.

Matching Summary

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us.

Salary

Base: $117,600 - $161,700 per year; Bonus/Equity: Eligible for bonus incentive plan; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Conversational Channel Trends
  • Modern IVR platforms
  • Digital Intelligent Virtual Assistants
  • Chat, Messaging, Multimodal Experiences
  • SQL, Databricks, PySpark
  • Power BI for Data Visualizations

Nice-to-have

  • Healthcare related data understanding
  • Google CX Insights, Genesys
  • Data mining, forecasting, simulation
  • Measuring AI agents performance

Key Requirements

  • 7+ years technical experience in data analysis
  • 5+ years experience including program management
  • Bachelor's Degree or Master's Degree
  • Experience analyzing data for business problems
  • Experience creating data visualizations
  • Advanced experience exploring complex data sets
  • Proficiency in verbal and written communication

Work Rights

Not specified

Tailored Resume

Cover Letter