Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (50% in-office, 50% remote)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, who possesses extensive experience in technical support for enterprise cloud-based applications. The role emphasizes customer engagement, problem-solving, and collaboration with product development teams

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland, who possesses extensive experience in technical support for enterprise cloud-based applications. The role emphasizes customer engagement, problem-solving, and collaboration with product development teams.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as available

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Full stack web application troubleshooting
  • Empathetic customer service approach

Key Requirements

  • 5+ years Technical Support experience
  • 2+ years Enterprise Cloud Support Engineer experience
  • Experience managing highly escalated cases
  • Relocation to Warsaw office required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter