Service Writer

Generac Power Systems Inc

Zeeland, MI, United States
Base: not specified; bonus/equity: variable compen...
Fully remote
Service repair proposal management
Customer relationship management
Cross-functional collaboration
The Service Writer is responsible for working cross-functionally to develop customer proposals and guide customers through the repair process

Job Summary

  • The Service Writer is responsible for working cross-functionally to develop customer proposals and guide customers through the repair process.
  • This role includes ownership of the sales cycle process and requires fostering professional relationships with operations teams to ensure high customer service.
  • The position offers a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, holidays, and 401(k) retirement benefits.

Matching Summary

The Service Writer is responsible for working cross-functionally to develop customer proposals and guide customers through the repair process.

Salary

Base: Not specified; Bonus/Equity: Variable compensation including short-term and long-term incentives; Benefits: Comprehensive medical, dental, vision, life, disability, paid time off, holidays, 401(k)

Skills & Requirements

Must-have

  • service repair proposal management
  • customer relationship management
  • cross-functional collaboration
  • sales follow-up within 2 business days
  • upselling and cross-selling opportunities

Nice-to-have

  • innovative work environment
  • fast-paced agile environment
  • professional growth and well-being focus

Key Requirements

  • High School Diploma or GED
  • 2 years customer facing experience
  • Associates degree preferred
  • 3-4 years customer facing experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter