Application Tech Support Practitioner

Accenture

Amdocs tools experience
Telecom oss/bss knowledge
Root cause analysis expertise
This role serves as the ongoing interface between the client and the system to ensure world-class operations

Job Summary

  • This role serves as the ongoing interface between the client and the system to ensure world-class operations.
  • The incumbent is responsible for leading in-depth root cause analysis to prevent future recurring incidents within the OrionOps ecosystem.
  • Candidates must possess expert-level understanding of Amdocs tools and Telecom OSS/BSS processes to drive service stability.

Matching Summary

This role serves as the ongoing interface between the client and the system to ensure world-class operations.

Skills & Requirements

Must-have

  • Amdocs tools experience
  • Telecom OSS/BSS knowledge
  • Root cause analysis expertise
  • Incident trend analysis
  • Problem lifecycle management

Nice-to-have

  • Service delivery skills
  • Critical incident management
  • Excellent communication skills
  • Knowledge base development

Key Requirements

  • Minimum 5 years Problem Management experience
  • Minimum 5 years Amdocs tools experience
  • Minimum 5 years Telecom OSS/BSS experience
  • 15 years full time education
  • Flexibility with shift work

Work Rights

Not specified

Tailored Resume

Cover Letter