Representative Ii, Desk Side

Ensemble Health Partners

Cincinnati, Ohio, United States
Base: $24.65–$33.10ph; bonus/equity: not specified...
Hybrid
3+ years enterprise desktop support experience
Windows 10/11 and macos endpoint expertise
Troubleshooting printers vpns vdi citrix environments
Ensemble Health Partners is seeking a Desk Side Representative II to provide advanced technical support for end users in a hybrid work environment in Cincinnati, Ohio. The ideal candidate will have at least three years of experience in enterprise desktop support and a strong customer service focus, with a commitment to innovation and excellence

Job Summary

  • The role provides advanced hands-on and remote technical support as a Tier 2 deskside resource for end users across the organization.
  • Ensemble is a leading provider of technology-enabled revenue cycle management solutions recognized as Best in KLAS multiple times.
  • Employees receive professional certification reimbursement and are part of a culture that values collaboration, growth, and innovation.

Matching Summary

Match Score: 85

Ensemble Health Partners is seeking a Desk Side Representative II to provide advanced technical support for end users in a hybrid work environment in Cincinnati, Ohio. The ideal candidate will have at least three years of experience in enterprise desktop support and a strong customer service focus, with a commitment to innovation and excellence.

Salary

Base: $24.65–$33.10/hour; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare time off retirement well-being programs

Skills & Requirements

Must-have

  • 3+ years enterprise desktop support experience
  • Windows 10/11 and macOS endpoint expertise
  • Troubleshooting printers VPNs VDI Citrix environments
  • ServiceNow ticketing system proficiency
  • Device imaging provisioning with Intune Autopilot

Nice-to-have

  • Experience supporting hybrid or remote users
  • Knowledge of healthcare regulated environments
  • Mentoring junior desk side representatives
  • Basic networking security identity knowledge
  • Apple Mac technology experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • CompTIA A+ or approved job relevant certification
  • 3+ years experience in Level 2 desktop support

Work Rights

Not specified

Tailored Resume

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