Not specified; not specified; medical, dental, vis...
Not specified (assumed hybrid or onsite based on role requirements)
Superior customer service skills
Verbal phone communication abilities
Outbound call handling experience
Newrez is seeking a Verbal Complaint Specialist I to handle consumer complaints within their Performing Loan Servicing division. The role focuses on providing excellent customer service, resolving complaints swiftly, and ensuring effective communication with consumers
Job Summary
The Verbal Complaint Specialist I is responsible for investigating and resolving consumer complaints related to performing loan servicing before they escalate to written or regulatory issues.
Employees must make outbound calls within 24 hours to acknowledge complaints and provide status updates every three days until a resolution is reached.
The company offers a comprehensive benefits package including medical, dental, vision insurance, a 401(k) with employer match, and paid parental leave.
Matching Summary
Match Score: 75
Newrez is seeking a Verbal Complaint Specialist I to handle consumer complaints within their Performing Loan Servicing division. The role focuses on providing excellent customer service, resolving complaints swiftly, and ensuring effective communication with consumers.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement
Skills & Requirements
Must-have
Superior customer service skills
Verbal phone communication abilities
Outbound call handling experience
Mortgage loan document analysis
Database maintenance proficiency
Nice-to-have
Knowledge of consumer finance
Strong problem-solving mindset
Ability to multi-task effectively
Quick adaptation to new tasks
High sense of accountability
Key Requirements
High School Diploma or equivalent required
Intermediate knowledge of MS Word, Excel, Outlook, and Access