Director Of Customer Contract & Relationship Management:customer Experience Leader
Jack Henry
Monett, MO, US
Base: $119,100 - $150,000; bonus/equity: not speci...
**
12 years customer operations experience
5 years people leadership experience
Bachelor's degree in finance or business
**
Jack Henry is seeking a Director of Customer Contract & Relationship Management to enhance customer experience within their financial services operations. The role requires strong leadership in managing contracts, billing operations, and customer relationships, while fostering a culture of continuous improvement and collaboration.
**
Job Summary
This role serves as the central service leader connecting contracts, billing, customers, and internal partners to deliver a seamless experience.
The position requires leading quarterly reviews, annual audits, and ensuring compliance with US GAAP and SOX standards.
Jack Henry offers a culture focused on purpose, collaboration, and excellence with comprehensive benefits for physical, mental, and financial health.
Matching Summary
Match Score: 75
**
Jack Henry is seeking a Director of Customer Contract & Relationship Management to enhance customer experience within their financial services operations. The role requires strong leadership in managing contracts, billing operations, and customer relationships, while fostering a culture of continuous improvement and collaboration.
**
Salary
Base: $119,100 - $150,000; Bonus/Equity: Not specified; Benefits: Comprehensive physical, mental, and financial health support
Skills & Requirements
Must-have
12 years customer operations experience
5 years people leadership experience
Bachelor's degree in finance or business
US GAAP and SOX compliance knowledge
Intermediate Excel skills (pivot tables, vlookup)
Nice-to-have
Oracle subscriptions management experience
MS Office 365 experience
Software contract handling experience
Cross-functional initiative leadership
Key Requirements
Minimum 12 years combined experience in customer operations, contract management, billing, or revenue operations
Minimum 5 years of people leadership experience
Bachelor's degree required in finance, general business, marketing, or related field