Conductor is a mission-driven company committed to innovation, customer success, and culture, aiming to improve the lives of customers, employees, and communities
Job Summary
Conductor is a mission-driven company committed to innovation, customer success, and culture, aiming to improve the lives of customers, employees, and communities.
The Sr. Customer Success Manager is responsible for developing customer relationships to promote retention and loyalty by helping customers achieve their organic marketing objectives and maximize value from Conductor’s platform.
The role offers competitive, performance-based compensation with a base salary range of $90,000 - $110,000 and an on-target earnings potential up to $138,000 annually, along with a commitment to diversity and inclusion.
Matching Summary
Conductor is a mission-driven company committed to innovation, customer success, and culture, aiming to improve the lives of customers, employees, and communities.
Salary
Base: $90,000 - $110,000 per year; Bonus/Equity: Variable bonus with OTE $110,000 - $138,000; Benefits: Not specified
Skills & Requirements
Must-have
Customer Success at B2B SaaS company
Organic marketing strategic solutions
Platform enablement and adoption
Customer relationship management
Cross-functional team coordination
Analytical and problem-solving skills
Nice-to-have
Experience with SEO and content teams
Strong customer service skills
Ability to manage tough conversations
High-speed environment adaptability
AI literacy and competency
Project management skills
Key Requirements
Minimum 5 years Customer Success experience
At least 2 years managing a book of business
Experience partnering with customers on technology/software
Knowledge of organic search and SEO
4-year college degree preferred or equivalent experience