Product Support Specialist

Expedia

Austin, US
Base: $52,500.00 - $73,500.00; bonus/equity: poten...
On-site
Crm ticketing system experience
Travel industry applications experience
Customer issue resolution
Ensure supply partners obtain the most value from the use of Expedia Group products by educating them on how to optimize their configurations and by resolving routine configuration/integration/UI related issues

Job Summary

  • Ensure supply partners obtain the most value from the use of Expedia Group products by educating them on how to optimize their configurations and by resolving routine configuration/integration/UI related issues.
  • Provides day-to-day support for customer issues and questions with a goal of first contact resolution, gathering and documenting necessary information to understand problems and identify their origin.
  • Expedia Group offers a full benefits package including travel perks, generous time-off, parental leave, a flexible work model, and career development resources.

Matching Summary

Ensure supply partners obtain the most value from the use of Expedia Group products by educating them on how to optimize their configurations and by resolving routine configuration/integration/UI related issues.

Salary

Base: $52,500.00 - $73,500.00; Bonus/Equity: Potential up to $84,000.00 based on performance; Benefits: Medical/dental/vision, PTO, wellness & travel reimbursement, travel discounts, IATAN membership

Skills & Requirements

Must-have

  • CRM ticketing system experience
  • Travel industry applications experience
  • Customer issue resolution
  • Troubleshooting documented processes
  • Communicating findings to non-technical customers

Nice-to-have

  • Shaping the future of travel
  • Open culture and belonging
  • Career development resources
  • Continuous learning and improvement

Key Requirements

  • 0-1 Years experience
  • Associate's degree or equivalent
  • Strong technical skills and computer knowledge
  • Microsoft office programs proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter