Customer Service Representative I

FOX Factory Holding Corp.

Competitive wages; not specified; medical, dental,...
Not specified (implied office environment)
Clear communication skills
Effective listening abilities
Basic to advanced ms office expertise
FOX Factory Holding Corp. is seeking an entry-level Customer Service Representative to assist customers and dealers through various channels, providing product information, order management, and troubleshooting support. The role requires effective communication, multitasking skills, and a customer-centric approach in a fun team-oriented environment

Job Summary

  • This entry-level role guides customers and dealers through the FOX experience by providing professional assistance over phone and email.
  • Employees will use expert product knowledge to troubleshoot issues, manage orders, and offer product advice based on specific customer needs.
  • The company offers competitive wages, great benefits including medical and dental, and a fun team environment focused on bringing premium products to market.

Matching Summary

Match Score: 75

FOX Factory Holding Corp. is seeking an entry-level Customer Service Representative to assist customers and dealers through various channels, providing product information, order management, and troubleshooting support. The role requires effective communication, multitasking skills, and a customer-centric approach in a fun team-oriented environment.

Salary

Competitive wages; Not specified; Medical, Dental, Vision, 401k with matching

Skills & Requirements

Must-have

  • Clear communication skills
  • Effective listening abilities
  • Basic to advanced MS Office expertise
  • Ability to multi-task effectively
  • Attention to detail required

Nice-to-have

  • Understanding of Bicycle industry
  • Empathy and positive language
  • Self-control and patience
  • Fun team environment experience
  • Event support availability

Key Requirements

  • HS Diploma or GED required
  • Bicycle industry understanding is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter