4 years quality experience in regulated environment
Experience conducting complaint investigations
Ability to lead non-exempt employees
Abbott is seeking a Supervisor for its Complaint Handling team in Alameda, CA, to oversee the evaluation and processing of customer complaints related to diabetes care products. The ideal candidate will have experience in quality management, complaint investigations, and team leadership within a regulated environment
Job Summary
The Supervisor Complaint Handling role is responsible for providing direct supervision of non-exempt employees evaluating and closing customer complaint cases at Abbott Diabetes Care.
Candidates must ensure complaint evaluations and closures are completed accurately and on time while maintaining readiness for corporate and FDA audits.
Abbott offers comprehensive benefits including free medical coverage options, a high employer contribution retirement plan, and tuition reimbursement programs.
Matching Summary
Match Score: 85
Abbott is seeking a Supervisor for its Complaint Handling team in Alameda, CA, to oversee the evaluation and processing of customer complaints related to diabetes care products. The ideal candidate will have experience in quality management, complaint investigations, and team leadership within a regulated environment.
Salary
Base: $100,000.00 – $200,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
4 years quality experience in regulated environment
Experience conducting complaint investigations
Ability to lead non-exempt employees
Knowledge of FDA audit requirements
Understanding of product use and application
Nice-to-have
Strong cross-functional collaboration skills
Proven ability to improve process efficiency
Experience with blood glucose meters
Excellent communication and coaching abilities
Key Requirements
Bachelor's Degree or equivalent combination
Minimum 4 years related quality experience
Previous experience in regulated complaint investigations