Customer Success Manager, Senior Manager

Salesforce

Not specified
Deep business and industry knowledge
Salesforce product and platform knowledge
Executive-level relationship building
Salesforce is seeking a Senior Customer Success Manager with expertise in Cloud and industry-specific knowledge to enhance customer engagement and drive business value. The ideal candidate should possess strong consulting skills and the ability to build executive-level relationships while demonstrating a deep understanding of Salesforce products

Job Summary

  • Partner with customers to accelerate business value and return from their investment with Salesforce, specializing in specific clouds or industries.
  • Develop and execute adoption paths, guide on org strategy, governance, and change management, and proactively identify risks to customer success.
  • Build and foster executive-level relationships, network within accounts, and recommend additional Salesforce services to drive customer objectives.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Customer Success Manager with expertise in Cloud and industry-specific knowledge to enhance customer engagement and drive business value. The ideal candidate should possess strong consulting skills and the ability to build executive-level relationships while demonstrating a deep understanding of Salesforce products.

Skills & Requirements

Must-have

  • Deep business and industry knowledge
  • Salesforce product and platform knowledge
  • Executive-level relationship building
  • Digital transformation guidance
  • Risk identification and mitigation

Nice-to-have

  • Trusted Advisor consulting skills
  • C-level influencing conversations
  • Enterprise architecture understanding
  • Adaptability in uncertainty
  • Collaborative team player

Key Requirements

  • Cloud specialization and industry skills
  • Hands-on Salesforce product knowledge
  • Fluency in Japanese
  • Basic English comprehension

Work Rights

Not specified

Tailored Resume

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