Customer Experience Advisor | S1 | Retail Banking | Crawley

Santander UK

Crawley, United Kingdom
Base: £25,950.00 - £32,779.00 py; bonus/equity: no...
Proven ability to deliver outstanding customer service
Effective communication with customers face-to-face or telephony
Flexible approach to undertaking broad range of activities
Santander is evolving into a technology-driven organization where people are at the heart of a customer-centric transformation

Job Summary

  • Santander is evolving into a technology-driven organization where people are at the heart of a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone, handling transactions and protecting against fraud.
  • Employees receive competitive benefits including an 8% pension contribution, 25 days' holiday, and access to wellbeing partners.

Matching Summary

Santander is evolving into a technology-driven organization where people are at the heart of a customer-centric transformation.

Salary

Base: £25,950.00 - £32,779.00 per annum; Bonus/Equity: Not specified; Benefits: 8% pension, 25 days holiday, healthcare discounts, share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Effective communication with customers face-to-face or telephony
  • Flexible approach to undertaking broad range of activities

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills with flexible can-do approach
  • Openness to activities outside standard expectations

Key Requirements

  • Right to work in the UK required
  • Experience in face-to-face or telephony customer service

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter