Technical Support Engineer

Kalepa

USA
Base: $85k - $135k usd; bonus/equity: significant ...
Remote
3-5 years b2b saas technical support experience
Experience with complex data-heavy saas products
Ability to distinguish bugs from configuration issues
Kalepa is building professional-grade AI systems that can read, reason, decide, and act inside real insurance workflows

Job Summary

  • Kalepa is building professional-grade AI systems that can read, reason, decide, and act inside real insurance workflows.
  • The role requires owning the technical investigation and resolution of issues while serving as the connective tissue between enterprise clients and development teams.
  • Candidates will receive significant equity options, 100% covered medical/vision/dental benefits, and access to global team offsites.

Matching Summary

Kalepa is building professional-grade AI systems that can read, reason, decide, and act inside real insurance workflows.

Salary

Base: $85K - $135K USD; Bonus/Equity: Significant equity options package; Benefits: 401(k) match, 100% covered medical/vision/dental, 20 days PTO

Skills & Requirements

Must-have

  • 3-5 years B2B SaaS technical support experience
  • Experience with complex data-heavy SaaS products
  • Ability to distinguish bugs from configuration issues
  • Strong written communication skills for client responses
  • Proficiency in Jira ticketing and diagnostic context

Nice-to-have

  • Insurtech or Fintech product experience
  • High-growth tech startup background
  • Comfort operating in ambiguous environments
  • Metrics-driven operational discipline
  • Collaborative and purpose-driven mindset

Key Requirements

  • 3-5 years experience in Technical Support Engineer or similar role
  • Background in B2B SaaS customer-facing technical roles
  • Experience supporting complex data-heavy software products

Work Rights

Not specified

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