Specialist, Servicenow Platform Engineering - Operations Coordinator

Merck & Co., Inc.

Hyderabad, , India
Hybrid
Servicenow operational support
Servicenow application configuration
Tier 1 and tier 2 support
Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health.
  • Provide tier 2 operational support and coordinate ServiceNow platform activities to ensure system stability and operational maturity.
  • Collaborate internationally with technology teams to deliver innovative solutions that enable new organizational capabilities.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy focused on innovation and improving global health.

Skills & Requirements

Must-have

  • ServiceNow operational support
  • ServiceNow application configuration
  • Tier 1 and tier 2 support
  • ServiceNow production environment management
  • IT Service Management (ITSM)
  • ServiceNow release and migration support

Nice-to-have

  • Agile development methodologies
  • Enterprise collaboration tools
  • Cross-functional team collaboration
  • Global digital transformation
  • Data-driven decision making

Key Requirements

  • 5+ years ServiceNow support experience
  • Bachelor's degree in Computer Science or related field
  • ServiceNow Certified Application Developer (CAS) certification
  • ServiceNow Certified Implementation Specialist (CIS) certification
  • In-depth knowledge of ITIL processes
  • Experience with CMDB and ITSM modules

Work Rights

Not specified

Tailored Resume

Cover Letter