Training & Service Quality Specialist

Roche UK

Call center operations knowledge
Training and learning management experience
Knowledge management solutions expertise
The role involves collaborating with local and global colleagues to design and deliver comprehensive training for both new and existing team members

Job Summary

  • The role involves collaborating with local and global colleagues to design and deliver comprehensive training for both new and existing team members.
  • Responsibilities include executing Service Quality Assurance by reviewing cases, channels, and documentation to ensure customer interactions meet established GPC standards.
  • Roche fosters a culture of personal expression and open dialogue where every voice matters to prevent, stop, and cure diseases.

Matching Summary

The role involves collaborating with local and global colleagues to design and deliver comprehensive training for both new and existing team members.

Skills & Requirements

Must-have

  • Call center operations knowledge
  • Training and learning management experience
  • Knowledge management solutions expertise
  • Documentation compliance understanding
  • Fluent spoken and written English

Nice-to-have

  • Proactive and results-oriented mindset
  • Strong team player with agile flexibility
  • Experience with Train the Trainer process
  • Ability to work autonomously
  • Fast learner of new technologies

Key Requirements

  • Bachelor's Degree required
  • At least 3 years industry-related experience
  • Specialized knowledge of call center operations

Work Rights

Not specified

Tailored Resume

Cover Letter