Customer Account Specialist Iii, Customer Assistance
TD Bank
London, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
On-site
Inbound and outbound calls
Resolve customer inquiries
Digital literacy across devices
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do
Job Summary
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
You’ll support customers through inbound and outbound calls and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development being defining features of the colleague experience.
Matching Summary
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
Salary
Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Inbound and outbound calls
Resolve customer inquiries
Digital literacy across devices
Navigate through computer systems
Nice-to-have
Curiosity to help customers
Sound judgment and decision-making
Flexibility and resiliency
Positive attitude in challenging situations
Key Requirements
High School Diploma or equivalent
Previous collection, credit, call center, or banking experience is an asset