Customer Success Advocate: Tech Touch Centralization

Ciena Corporation

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5+ years in technology customer success role
Strong analytical skills for recurring revenue models
Experience with pre-sales and post-sales motions
** Ciena Corporation is seeking a Customer Success Advocate to enhance customer experiences and drive account growth through proactive engagement and problem-solving. The ideal candidate will have a background in customer success within the technology industry, possess strong communication skills, and thrive in a collaborative environment. **

Job Summary

  • Customer Success Advocates are responsible for retaining, growing, and minimizing churn across Ciena's global customer base.
  • The role involves establishing oneself as a trusted advisor by conducting operational reviews and proactively suggesting solutions to customer concerns.
  • Ciena offers a people-first culture focused on flexible work environments that empower individual growth, well-being, and belonging.

Matching Summary

Match Score: 75

** Ciena Corporation is seeking a Customer Success Advocate to enhance customer experiences and drive account growth through proactive engagement and problem-solving. The ideal candidate will have a background in customer success within the technology industry, possess strong communication skills, and thrive in a collaborative environment. **

Skills & Requirements

Must-have

  • 5+ years in technology customer success role
  • Strong analytical skills for recurring revenue models
  • Experience with pre-sales and post-sales motions
  • Ability to drive upsell and cross-sell opportunities
  • Proficiency in Microsoft Office suite

Nice-to-have

  • Passionate about maximizing customer outcomes
  • Naturally predictive and proactive problem-solving
  • Excellent presentation and conflict resolution skills
  • Thrives in a fast-paced environment
  • Ability to influence through persuasion and negotiation

Key Requirements

  • Bachelor's Degree in Business, Engineering, Marketing or Communications preferred
  • 5+ years of experience in technology industry customer success
  • Combined background in both pre-sales and post-sales motions

Work Rights

Not specified

Tailored Resume

Cover Letter