Customer Advisor

Capita

Cape Town, Western Cape, South Africa
Competitive basic salary; medical aid, provident f...
Previous customer service experience
High proficiency in written english
Active listening and problem solving
The role focuses on resolving product or service problems while delivering market-leading customer service experiences

Job Summary

  • The role focuses on resolving product or service problems while delivering market-leading customer service experiences.
  • Employees are expected to handle escalated queries with empathy, identify vulnerable customers, and adhere to strict data protection laws.
  • The company offers extensive benefits including medical aid, a provident fund, and opportunities for international exposure and development.

Matching Summary

The role focuses on resolving product or service problems while delivering market-leading customer service experiences.

Salary

Competitive Basic salary; Medical Aid, Provident fund, Group life, funeral and disability benefit included

Skills & Requirements

Must-have

  • Previous customer service experience
  • High proficiency in written English
  • Active listening and problem solving
  • Adherence to data protection laws
  • Ability to work flexible shifts

Nice-to-have

  • Telecommunications industry experience
  • Empathy for vulnerable customers
  • Strong analysis skills
  • Process improvement mindset
  • International BPO background

Key Requirements

  • Grade 12 (Matric) qualification
  • 9 months international BPO or 12 months domestic call center experience
  • Fluency in English communication

Work Rights

Not specified

Tailored Resume

Cover Letter