Director Of Operations - Four Points By Sheraton Desaru
W Brisbane
Johor, Malaysia
On-site
Hotel operations
Profitability management
Revenue goals
Functions as the strategic business leader of the property's Hotel Operations
Job Summary
Functions as the strategic business leader of the property's Hotel Operations.
Ensures Hotel Operations meet the brand’s standards, targets customer needs, and ensures employee satisfaction.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer.
Matching Summary
Functions as the strategic business leader of the property's Hotel Operations.
Skills & Requirements
Must-have
Hotel Operations
Profitability Management
Revenue Goals
Team Leadership
Guest Experience
Human Resources Management
Nice-to-have
Brand Strategy Alignment
Service Vision
Operational Efficiency
Guest Satisfaction
Employee Engagement
Key Requirements
2-year degree in Business Administration or related field; 4 years experience
or 4-year bachelor's degree in Business Administration or related field; 2 years experience
Experience in guest services, front desk, housekeeping, sales and marketing, management operations