Senior Specialist, Customer Account Representative

Mayoly

North Wales, Pennsylvania, US
$117,000.00 - $184,200.00; bonus/equity: annual bo...
Hybrid (3 days in-office, 1 day remote)
Customer order management
Sap order to cash
Customer issue resolution
Mayoly is seeking a Senior Specialist, Customer Account Representative, who will act as the primary contact for customer order management, particularly with wholesalers, distributors, and governmental entities. The role requires strong customer service skills, proficiency in SAP, and the ability to manage cross-functional collaborations to ensure product delivery aligns with company strategies

Job Summary

  • The Senior Specialist, Customer Account Representative serves as the designated point of contact for customer activities and programs, relative to the order management of all Company's products.
  • Key responsibilities include acting as a liaison between customers and internal organizations, collaborating with stakeholders to implement business objectives, and managing customer orders and performance.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and will receive a comprehensive package of benefits including medical, dental, vision, and retirement benefits.

Matching Summary

Match Score: 85

Mayoly is seeking a Senior Specialist, Customer Account Representative, who will act as the primary contact for customer order management, particularly with wholesalers, distributors, and governmental entities. The role requires strong customer service skills, proficiency in SAP, and the ability to manage cross-functional collaborations to ensure product delivery aligns with company strategies.

Salary

$117,000.00 - $184,200.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Medical, dental, vision healthcare and other insurance benefits, retirement benefits, 401(k), paid holidays, vacation, and compassionate and sick days

Skills & Requirements

Must-have

  • Customer order management
  • SAP Order to Cash
  • Customer issue resolution
  • Product launch support
  • Inventory analysis
  • Regulatory compliance

Nice-to-have

  • Strong business judgment
  • Optimize operations
  • Champion change
  • Cross-functional leadership
  • Inclusive environment

Key Requirements

  • Bachelor's degree (BS/BA)
  • Minimum of 3 years’ experience in Customer Service and/or Account Management
  • Proficiency in Microsoft applications
  • Ability to work independently
  • Excellent communication skills
  • Strong project management skills
  • Strong interpersonal and collaboration skills
  • Strong analytical and technical skills

Work Rights

Not specified

Tailored Resume

Cover Letter